Delete Orders
ℹ️ Navigation change: there is no longer a separate Delete Orders menu item. Orders are deleted from the order itself or from pick, pack and batch screens. Deleted orders are listed in the All tab of the shipping order directories (see Audit visibility).
Overview
Deleting an order permanently removes an uncompleted order from Teamship.
This applies to:
- Shipping orders
- Inventory (receiving) orders
Once deleted, an order cannot be recovered.
When this feature should be used
Deleting an order is intended for:
- Orders created in error
- Duplicate orders
- Test or invalid orders
- Orders that will never be fulfilled
Orders that have already progressed beyond allowed states cannot be deleted.
Supported order types
Shipping orders
Outbound orders that have not been completed or finalized.
Inventory orders
Inbound receiving orders that have not been completed or posted to inventory.
Delete an order from its order page with Delete Order.
Order eligibility rules
An order can only be deleted if:
- It has not been completed
- It has not finalized inventory movements
- It has not reached a locked or closed state
Orders that are already completed, received, or shipped are not eligible.
Deletion behavior
When an order is deleted:
- The order record is permanently removed
- Any pending reservations are released
- Inventory is returned to its prior available state (if applicable)
- The order number cannot be reused
There is no undo.
Cancelled ecommerce orders
When a cancellation arrives from the ecommerce integration for an order already in Teamship, what happens depends on how far the order has progressed.
| Order stage | What happens |
|---|---|
| Not yet started (not picked or batched) | The order is deleted automatically. Reserved stock is released, reserved and on-hand quantities are reset, and product inventory history is updated. |
| Picking | A message appears on the pick detail page (or batch pick page) with an option to delete the order. The order stays in the Picking tab of the ecommerce directory and the Open tab of all shipping orders. |
| Packing | A message appears on the pack detail page (or batch pack page) with an option to delete the order. The order stays in the Packing tab of the ecommerce directory and the Open tab of all shipping orders. |
| Closed | The order is flagged as cancelled but cannot be deleted, because stock has already been deducted. It stays in the Completed tab. |
Cancelled orders keep their cancelled status and icon inside batches until they are deleted.
Deleting or holding orders during fulfilment
Warehouse users can also remove orders directly from pick, pack and batch screens.
| Action | Available for | Effect |
|---|---|---|
| Delete Order | Any order, cancelled or not, that has not been closed | Permanently deletes the order. Shipping labels are voided and stock is put back into the source LPN or location. |
| Put on Hold | Any non-cancelled order that has not been closed | Removes the order from its batch and moves it to the On Hold tab. The order can be previewed but all actions are disabled. |
Every delete asks for double confirmation and warns that stock will be put back into the source location automatically.
When a held order is released with Release Hold, it returns to its previous status. If it returns to Open, it can be added to a new batch.
Where the actions appear:
- Pick and pack order lists — a banner links to deleting cancelled orders; per-order Delete and Put on Hold buttons
- Pick and pack order detail pages — Delete Order and Put on Hold
- Single-item and multi-item batches — a banner on the product list page for cancelled orders; per-order Delete and Put on Hold in View progress
- Bulk ship batches — a banner on the batch page for cancelled orders; select orders in View all orders to delete, or put them on hold individually
When an order is deleted from a batch, the batch's order, SKU and quantity counts are adjusted. See Batch Picking and Bulk Shipping.
Audit visibility
Deleted shipping orders stay visible in the All tab of:
- Shipping Orders
- Bulk Shipping Orders (for bulk orders)
- Ecommerce Shipping Orders (for ecommerce orders)
The All tab includes three extra columns in its default view:
- Deleted By
- Deleted On
- Deleted Reason
This keeps a full record of who deleted what, and why, for administrative review.
Permissions and access
Warehouse users
- May delete eligible orders if permitted by role
Administrators
- Full access to delete eligible orders
- Responsible for governance and oversight
Customers do not have access to this feature. Customers can see cancelled orders in the same shipping order tabs as warehouse users, but cannot delete them.
Operational considerations
⚠️ Deleting orders impacts operational history.
Before deleting an order:
- Confirm it will never be fulfilled
- Verify no downstream processes depend on it
- Ensure the deletion will not affect reporting or reconciliation
Use this feature sparingly and deliberately.